Frequently Asked Questions
Everything you need to know about Sand + Fog products and services.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
Are your products eco-friendly?
At Sand + Fog, we prioritize sustainability. Our products are crafted using ethically sourced materials and recyclable packaging whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM PST. You can reach us via the contact form on our website or by emailing [email protected].